IN-STORE RETURN POLICY 

At Freda Head, we want you to love your purchase! Please review our in-store return policy before making a purchase.

Returns & Store Credit

Eligible in-store purchases may be returned for store credit within 14 days of the original purchase date. Refunds to the original payment method are not offered for in-store purchases.

Return Conditions

To qualify for store credit, merchandise must be unworn, unwashed, and in its original condition, with all original tags attached. Items must be free of deodorant marks, makeup residue, heavy perfume, pet hair, and other odors.

Merchandise that does not meet these requirements may be refused.

Final Sale Items

Items marked final sale are not eligible for return or store credit.

Proof of Purchase

A valid receipt or other acceptable proof of purchase is required for all returns.

Damaged or Defective Merchandise

If you believe an item is defective, please speak with a team member so we can review the issue and determine an appropriate resolution.

SHIPPING POLICY

Order Processing & Shipping

All orders are processed and shipped within 7 business days of purchase. Please note that processing times may be extended during holidays, sales, or other high-volume periods.

Free Shipping

Orders totaling over $150 qualify for free shipping. Eligible orders will receive free standard shipping at checkout.

Returns & Shipping Costs

Customers are responsible for all shipping costs associated with returns, except when an item arrives defective or an incorrect item is shipped.

Original shipping charges are nonrefundable.

Return Condition Requirements

To be eligible for an approved return, merchandise must be returned in the same condition in which it was received, including being unworn, unwashed, and free of deodorant marks, makeup residue, heavy perfume, pet hair, and other odors. Original tags must remain attached where applicable.

Items returned in a condition that does not meet these requirements may be denied and returned to the customer.

A 3% return shipping and restocking fee MAY apply to eligible returns. This fee is nonrefundable unless the return involves defective merchandise or an incorrect item shipped by us.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us promptly with your order number and photos so we can assist you.

Online Return Policy 

We want you to love your purchase! If something isn't quite right, please review our return policy below before submitting a return request.

Return Window

Eligible items may be returned within 14 days of delivery. Return requests must be submitted within this timeframe.

Return Eligibility

To qualify for a return, items must be unworn, unused, unwashed, and returned in their original condition with all original tags attached. Items showing signs of wear, damage, or alteration may not be accepted.

Refunds & Store Credit

Approved returns are eligible for store credit or an exchange. Original shipping charges are nonrefundable.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of items sent without tracking.

Final Sale Items

Items marked final sale, along with any other clearly identified nonreturnable items, are not eligible for return.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us promptly with your order number and photos so we can help resolve the issue.

How to Start a Return

Please contact us at shopfredahead@gmail.com with your order number and the reason for your return. Returns must be approved before being sent back.

Thank you for supporting our small business! We truly appreciate you shopping with us. ♡